City of Calgary SIM Card Replacement
What to Expect

We aim to provide a smooth and efficient process to ensure you stay connected without any interruptions. Here’s what you can expect during your appointment:

1. Booking an Appointment:

    • Before visiting our location, please ensure you have booked an appointment through our online booking system 
    • Walk-ins may experience longer wait times. It is highly recommended that you book your appointment through our reservation system.

2. What to Bring:

    • Make sure to bring your cell phone fully charged with you. Our representatives will assist you in changing your SIM card, ensuring you can continue using your device seamlessly.

3. Old Voice Mails:

    • Voice Mail Reset and Deletion: Our voice mail system will undergo a reset, and all old voice mail will be deleted. To safeguard any important voice messages, we kindly request you to save them before coming in for your appointment.
    • Saving Your Voice Mails: To save your voice mails, please follow the instructions provided in the link below
    • Restarting Your Device: As part of the process, we will need to restart your device. Please make sure to have your phone password handy to expedite the process.

4. Arrival Time:

    • We kindly request that you arrive at the appointment location 5 minutes before your scheduled time. This will help us maintain a smooth flow and minimize any potential delays.

5. The Process:

    • Our representatives will be stationed at a designated table to help you with the SIM card replacement process. They will guide you through the necessary steps to ensure a quick and hassle-free transition.

6. Duration:

    • The SIM card replacement process is designed to be swift and efficient. In most cases, it should only take a few minutes to complete.

7. Setting Up Your Voice Mails:

    • After the service on your TELUS line has ended and the switch to a new Rogers sim card is completed, you will need to set up your voice mails again. For guidance on how to do this, please refer to the link below

8. Post-Deployment Support:

    • If you require any further assistance or face any issues after the SIM card replacement, do not hesitate to reach out to our dedicated support team. They will be ready to help you with any concerns you might have.

Contact Information:


  • If you have any questions or need assistance with your device, whether it’s about setting it up, transferring data, or any other device-related queries, we’ve got you covered! Find guides to your device SIM card, set up, voicemail, and more in this website.