iPhone Visual


What is iPhone Visual Voicemail?

Visual Voicemail allows callers to leave you a voice message when you don’t answer, just like other services.

On an Apple iPhone, the unique feature of Visual Voicemail is that it lets you see a list of your messages and choose which ones to listen to or delete, without having to listen to prior messages or voice instructions. No need to dial to check in to check voicemail messages or to enter a password.

The Phone button on the Home screen shows the total number of missed calls and unheard voicemail messages you have.

Please note: Visual Voicemail uses data. If you use it outside of Canada, you will be charged data roaming rates.

Key features:

  • Receive up to 35 five-minute messages and save each one for up to 10 days
  • Record a personalized greeting up to 3 minutes long
  • View total number of missed calls and unheard voicemail messages from the phone button on the home screen of your iPhone.
  • No need to dial to check in to check voicemail messages or to enter a password
  • Listen to your voicemail messages in any order you want
  • A badge on the Voicemail icon indicates the number of unheard messages.

Things to remember about Visual Voicemail:

  • Visual Voicemail will not work if you turn on the Data Block on your iPhone
  • Visual Voicemail does use Data. There are no charges when you are using your iPhone in Canada.
  •  If you use it outside of Canada, you will be charged data roaming rates.
  • You can still access your voicemail if you block data, by pressing and holding “1”

How to use Visual Voicemail

The following steps outline how to check, delete, and return wireless visual voicemail (VVM) messages on an Apple iPhone.

Set up Visual Voicemail and create a password:

  1. Tap Phone. 
  2. Tap Voicemail. The first time you tap Voicemail, iPhone prompts you to create a voicemail password and record your voicemail greeting. Use any 4-10 digit password that only you will know.
  3. Tap Save
  4. Re-enter password and tap Save again

Note: voicemail password will only be required when you manually call in to your voicemail.

Check voicemail messages:

  1. Tap Phone. 
  2. Tap Voicemail.
  3. Tap the Play button on any message (new messages are indicated with an arrow).

Tip: New messages will have a blue notification dot on the left side.

Tip: You can use Siri to play a voicemail. Say something like: “Play the voicemail from Eliza.”

After a message has been played, it will be saved for 10 days from the time you listened to it. 

Control message playback:

  1. Tap to pause the message and tap again to resume playback.
  2. Skip to any point in a message by dragging the play head on the scrubber bar.

Return calls from voicemail:

  1. Tap a message.
  2. Tap Call Back.

Record your greeting:

  1. Tap Voicemail and tap Greeting. Then tap Custom
  2. Tap Record and speak your greeting
  3. When finished, tap Stop
  4. To listen to your greeting tap Play
  5. To save your greeting, tap Save
  6. If you prefer to play a standard system greeting that includes your phone number, tap Voicemail, then tap Greeting, then tap Default

Delete a message:

  1. Tap a message.
  2. Tap Delete. the Delete button

Tip: To delete more than one message at once, top on Edit at the top right corner and then tap on the ones you want to delete. Once you have a blue checkmark on everything you want to delete, tap delete in the bottom right.

Tip: Deleting a message does not completely remove it from your phone, just from the inbox with Rogers Wireless. Apple will still keep the message in a deleted messages folder if you want to retrieve the recording later. To fully delete the messages from your phone, tap on “deleted messages” and then you can clear all.

Undelete a message:

  1. Tap Deleted Messages (at the end of voicemail messages).
  2. Tap a message.
  3. Tap Undelete.

Share a message

  1. Tap a message.
  2. Tap Share button. the Share button
  3. Select the app you want to share it with, such as mail to email it to someone.

Save a message to your phone

  1. Tap a message.
  2. Tap Share button. the Share button
  3. Tap “Save to Files” and choose the folder where you’d like to save it on your phone.

Change your voicemail password: 

  1. Go to Settings 
  2. Phone
  3. Change Voicemail Password
  4. Then enter the new password

Note: voicemail password will only be required when you manually call in to your voicemail.

Change the alert for new voicemail

  1. Go to Settings 
  2. Sounds & Haptics or Settings
  3. Sounds
  4. New voicemail, then choose your notification sound.

If Visual Voicemail is not available:

Set up Visual Voicemail through standard Voicemail Interface

  1. From Home screen tap Phone
  2. Tap Keypad
  3. Tap and hold the 1 key
  4. Follow prompts to set up password and greeting


Check your messages through standard Voicemail Interface

On your iPhone: Tap Voicemail, then follow the instructions.

On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.



Frequently Asked Questions

Why does my Visual Voicemail no longer work?

You may encounter some problems when using your Visual Voicemail. To fix the issue and listen to your messages, follow these steps:

  1. Make sure your mobile is up to date by accessing Settings > General > Information. If an iOS update is available, download it.
  2. Data is required for visual voicemail. Test your cellular network connection and reset network settings, if necessary, by pressing Settings > General > Reset > Reset network settings.Important: This action will delete passwords associated with Wi-Fi connections, Bluetooth™ devices, and VPN configurations.
  3. Check that you have properly configured your voicemail by dialing your phone number and leaving a message, both from your mobile and from another device.
  4. If you have an extra plan on your mobile, switch over to it to test your first voicemail by leaving a message yourself.
  5. Check any missed messages by holding the 1 key on your keypad to call the voicemail.

I followed all the steps to activate Visual Voicemail on my iPhone, but it doesn’t work.

  1. Check that your data is working as it is required for visual voicemail.
  2. Restart your mobile device, then try activating Visual Voicemail again.
  3. Still not working? Contact our Technical Support.

Can I use Visual Voicemail with an Android device?

No. Visual Voicemail is available only on Apple devices.

What happens when my voicemail is full?

I can hold up to 35 voicemail messages in your inbox. You will need to delete message that are no longer needed in order to clear up space, just as you would with a classic voicemail inbox. If you have 35+ messages in your inbox, new callers trying to leave a voicemail will receive a notification that your voicemail inbox is full and will not be able to leave you a message.